Can I use my own phone case with the SnapMount?
So the short answer is Yes! We have designed the SnapMount to be as simplistic and to be compatible with as many types of phones and cases as possible. We include a magnetic ring inside the box which can be attached to the inside or outside of your phone case and therefore allowing it to magnetis...
Can the SnapMount charge through a phone case?
Yes, almost any case is fine. The charging distance is up to 8mm, so if you are using your own case make sure it is not thicker than 8mm. If you have a credit card or metal plate directly on the back of your phone or phone case, it is most likely that wireless charging will be affected.
Do I need to purchase your phone case? How will it help me?
Our SnapCase is only required IF you have the following phones: iPhone 6/7, iPhone 6s/7Plus model. These phones do not have Qi wireless charging, and therefore our case gives the phone this capability.
If you have a phone that supports wireless charging, then the option is yours whether you use ...
How does the SnapMount work exactly?
The SnapMount is our idea of what a car mount should be. Simple to use and stylish giving you a minimal look in your car. The SnapMount is a car mount that incorporates a wireless charger so you can mount and charge at the same time, without the need of plugging in a charging cable.
How long does it take to charge my phone?
Charging speeds depends on a lot of factors such as what phone model is being charged if a quick charge adapter is being used, how old or new the phone itself is, whether the phone is in use at all during charging and even the position of the phone on the charger. Wireless charging is quite diffe...
I don’t want to put the mount onto my air vents, is there another option?
No problems! Our SnapMount includes an extra adhesive dash piece attachment inside the box. You can attach this to any flat surface in your car, such as your dash. This also allows the mount to be attached to a desk, for example at an office desk even.
My phone is constantly stopping and starting charging, is it faulty?
The main reason for this is usually because the charger is set up incorrectly and it is not receiving enough power. The SnapMount requires a minimum of 5V/2A. Please ensure you are using our included Quick charge 3.0 car adapter. We include the correct adapter in the box. Usually, USB ports in a ...
Why is my phone falling off the SnapMount? The magnetic hold is weak!
There could be a few different reasons as to why you may be finding your phone falling off the SnapMount. Please first make sure you are not using a case that is extremely heavy or thick. Please make sure you are using the magnetic ring that is included in the box. For the strongest hold, place t...
Why is my phone not charging on the SnapMount?
There can be a few reasons why your phone is not charging. Firstly make sure you have a wireless charging compatible phone, you can check the compatibility section on the product page.
Please also check to make sure you have it all plugged in correctly as per the instructions, make sure that you...
Will the magnets damage my phone?
Our product is designed with safety front of mind. Our rare-earth magnets have a rating of N50, the perfect strength to not interfere with wireless charging and still give a strong, secure hold. You should not be worried as the magnets in the SnapMount will not have any negative or damaging effec...