Can I use my own phone case with the SnapMount?
The short answer is Yes! We have designed the SnapMount to be as simplistic as possible and to be compatible with as many types of phones and cases as possible. We include a Snap Mag ring inside the box which can be attached to the inside or outside of your phone case and therefore allowing it to...
Does it support the new iPhone 12 and MagSafe?
Yes, the new SnapMount 3 is compatible with MagSafe and can hold magnetically even without a phone case. However the SnapMount does not support MagSafe 15W charging, it will support Qi wireless 15W. Apple iPhone 12 will still be limited to 7.5W charging.
Do I need to purchase your phone case? How will it help me?
Our SnapMag case is not required, but it is highly recommended for the best experience.
In each SnapMount box, you will receive 1x SnapMag Ring. This is a magnetic ring that you should place on the outside of either your phone or phone case, so it can be in direct contact with the SnapMount. Thi...
How does the SnapMount work exactly?
The SnapMount 3 is our idea of what a car mount should be. Simple to use and stylish giving you a minimal look in your car. The SnapMount is a magnetic car mount that incorporates a wireless charger so you can mount and charge at the same time, without the need of plugging in a charging cable. To...
How long does it take to charge my phone?
Charging speeds depends on a lot of factors such as what phone model is being charged if a quick charge adapter is being used, how old or new the phone itself is, whether the phone is in use at all during charging and even the position of the phone on the charger. Wireless charging is quite diffe...
I don’t want to put the mount onto my air vents, is there another option?
No problems! Our SnapMount includes an extra adhesive dash piece attachment inside the box. You can attach this to any flat surface in your car, such as your dash. This also allows the mount to be attached to a desk, for example at an office desk even.
My phone is constantly stopping and starting charging, is it faulty?
The main reason for this is usually because the charger is set up incorrectly and it is not receiving enough power. The SnapMount requires a minimum of 5V/2A. Please ensure you are using our included Quick charge 3.0 car adapter. We include the correct adapter in the box. Usually, USB ports in a ...
Why is my phone falling off the SnapMount? The magnetic hold is weak!
There could be a few different reasons as to why you may be finding your phone falling off the SnapMount.
Please make sure you are not using a case that is extremely heavy or thick.
Please make sure you are using the magnetic ring that is included in the box and that it is in direct contact with...
Why is my phone not charging on the SnapMount?
There can be a few reasons why your phone is not charging. Firstly make sure you have a wireless charging compatible phone, you can check the compatibility section on the product page.
Please also check to make sure you have it all plugged in correctly as per the instructions, make sure that you...
Will the magnets damage my phone?
Our product is designed with safety front of mind. Our rare-earth magnets have a rating of N50, the perfect strength to not interfere with wireless charging and still give a strong, secure hold. You should not be worried as the magnets in the SnapMount will not have any negative or damaging effec...