Welcome to Our Help Site

• Why is my cart price different to bundle price shown on the website?

• How fast will it charge?
• My phone is compatible, but can I use my own case?
• What is the difference between the SnapBase and the ChargeMat?
• Why is it charging slow? It’s stopping and start charging?

• I think my product is faulty, what is your policy?
• What is your return policy?

• What is the PowerBase and how does it work?
• What is the SnapMount and how does it work?
• Will my phone be compatible with wireless charging and your products?

• Is any included? Do I need to buy extra ones?
• It won’t stick on?
• Why do I need these? Do I need these?
• Will it damage my phone?

• I am from a different country, do you have another store for my region?
• I have seen another website selling this for half the price, is this the same product?

• Can I cancel/change my order? I made a mistake!
• How can I get an invoice?
• I have an order enquiry/Where is my order?
• What payment methods do you accept?
• Where do I enter the coupon code?

• Can I use the PowerBase with my own phone case?
• Can the PowerBase charge Samsung phones or Samsung smart watches?
• Does it charge a fitbit, garmin or other smart watch?
• Does it support the new iPhone 12 and MagSafe?
• Does the PowerBase come with an Apple Watch Charger?
• My watch is not charging on the PowerBase and I have set it up correct. Is it faulty?
• What is the quick charge plug option, do I need it?

• How many times will this charge my phone?
• What phones are compatible? Is this for all devices or only newer phones?

• How can I become a SnapWireless ambassador?

• 60 Day Returns Policy

• Can I purchase SnapWireless products in store?
• Contact for sales?
• Do you have discount codes?

• I am overseas, will I be charged duties/VAT?
• Where do you ship to? How much is it? How long does it take?

• Is this case protective?

• Can I still use other Qi wireless chargers?
• Does it support the new iPhone 12 and MagSafe?
• Does the case protect my phone at all?
• How does this work for my Samsung device, it doesn’t have MagSafe?

• Can I use my own phone case with the SnapMount?
• Does it support the new iPhone 12 and MagSafe?
• Do I need to purchase your phone case? How will it help me?
• How does the SnapMount work exactly?
• How long does it take to charge my phone?
• I don’t want to put the mount onto my air vents, is there another option?
• My phone is constantly stopping and starting charging, is it faulty?

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• I prefer to watch videos, do you have any instructional ones?

• I want to stock your products in my store, who do I contact for wholesale/distribution opportunities?
• I would like to give my staff your products as gifts, do you offer corporate gifting?